Why Healthcare Industries are Getting Flagged as Scam| Healthcare Tech Outlook

Jack Mathew
4 min readAug 2, 2021


Healthcare Tech Outlook scam
Healthcare Tech Outlook scam

Healthcare tech outlook writes on why the healthcare industry is being called as scam within the recent news. Call spoofing could also be a menace terrorizing different sectors of the economy. Even the healthcare industry isn’t immune to call spoofing and flagging. Recently, cases of spoofing hospital phone numbers are on the rise . this is often often not only detrimental to consumers, but it also features a blowback on the hospitals themselves. There are many healthcare calls blocked by carriers, which affect the overall service delivery.

Hospitals are finding their numbers flagged as “scam likely” thanks to scammers spoofing their numbers. it’s possible to hunt out legitimate calls to patients being blocked, something that hinders operations and threatens the efficiency of the clinic .

After detecting the spoofing incident, the clinic issued a warning to the locals to not disclose any personal details.

To avoid call spoofing, MMH advised against giving out any details like mastercard details, passwords, mother’s maiden names, SSN/EINs, and names. Also, they informed the community members to carry up any calls and call back the hospital business numbers. They advised anyone receiving a call to ask names, department, and contacts of the caller. this is often ready to be a sure because of trick the callers because they stand no chance of receiving inbound calls.

Effects of Hospital Spoofing Scams

These are variety of the spoofing incidents within the healthcare industry. Not just hospitals face these issues though, even legitimate doctors are battling phone number flags.

In one incident, a patient wasn’t receiving calls from her doctor because the quantity was exposure as “spam likely”. The client had set a block action for all known spammers.

In another case, a patient complained about getting a “scam likely” notification from his legitimate doctor. during a response, they advised the patient how telecommunication companies use call filtering providers to flag spammed numbers.

How Scammers Are Using Call Spoofing to Mimic Hospitals

According to NBC News, scammers use tricks to lure unsuspecting customers. the majority of spoofing scams target personal information. to achieve thereto aspect, the scammers provide the recipients with undeniable offers and favors like holidays, free clinics, discounts, etc. Afterward, the scammer asks for personal details to process the offers. this is often often how scammers lure many folks into dispensing sensitive information.

After a series of calls, some recipients end up realizing the scamming incidents, thus marking the numbers as scam likely. this is often often how hospitals end up having their numbers marked flagged.

Why Are Hospitals Particularly Targeted?

Hospitals are legitimate and reliable organizations, and consumers are more likely to talk with these. Additionally, their phone number and obtain in-tuned with information are easily available for scammers to hunt out and abuse. This makes hospital spoofing scams more appealing and lucrative for scammers.

First of all, health facilities have direct communication and follow-up with their patients. This communication means not many health facilities have inbound and outbound-specific numbers. As a result, many health facilities cannot take advantage of the don’t Originate List (DNO), which marks numbers as inbound only.

Scammers exploit this gap to spoof numbers belonging to health facilities.

Hospitals are among the primary users of robocalls. Many health facilities are battling the constant barrage of robocalls despite their numerous advantages.

Side Effects of Robocall Crackdowns for Healthcare

While robocalls are a specific nuisance, cracking down on them has created some unforeseen side effects. Many legitimate healthcare calls are blocked as carriers scramble to satisfy FCC regulations.

There is a conflict between the differences of legal and illegal robocalls. according to experts, call blocking will likely affect 10% of legitimate robocalls. Patients are, therefore, in peril of missing essential reminders like prescriptions and physician appointments.

Hospitals are within the crossfire of the battle to end robocalls and call spoofing. Until regulations take full effect and carriers streamline their solutions, healthcare professionals will got to affect calls not connecting properly because of unwarranted flags.

Are Carriers and FCC Provisions Fully Prepared to Combat Blow Backs of Robocalls and Call Spoofing?

The FCC’s provisions for carriers on robocalls hurts health facilities. The FCC voted to supply carriers the power to dam robocalls by default. this is often often an honest move for consumers and a nasty one for legitimate institutions like hospitals.

Many hospitals view call blocking as a drawback and fear their legitimate calls are showing as scam likely. In such an event , a hospital might encounter injuries or even deaths. according to the Washington Post, physicians want the laws on robocalls revisited. Doctors and physicians from the H. Lee Moffitt Cancer Center & Research Institute decried the effect of such laws as many healthcare calls blocked affect patients.

How are you ready to Identify Call Spoofing

As a medical provider, you would like to guard your patients and maintain an outstanding reputation for your facility. Scanning your numbers with caller ID Reputation’s software can help identify if your business has been a victim of call spoofing. Finding flags early can help to reinforce your business’ reputation.