CIO Advisor APAC talks about the technical support scams that is being carried out across the APAC regions and ways to avoid them.
What is Technical Support Scam?
A technical support scam refers to any class of telephone fraud activities during which a scammer claims to supply a legitimate technical support service, often via calls to unsuspecting users. Such calls are mostly targeted at Microsoft Windows users, with the caller often claiming to represent a Microsoft technical support department.
The scammer will typically plan to get the victim to permit remote access to their computer. After remote access is gained, the scammer relies on confidence tricks, typically involving utilities built into Windows and other software, so as to realize the victim’s trust to buy the supposed “support” services.
The scammer will often then steal the victim’s Mastercard account information or persuade the victim to log in to their online banking account to receive a promised refund, only to steal extra money , claiming that a secure server is connected which the scammer cannot see the small print.
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How To Spot Scams ?
Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam.
- Phone Calls — Tech support scammers may call and pretend to be a computer technician from a well known company. They say they’ve found a virus or some problem with your computer. They often ask you to offer them remote access to your computer then pretend to run a diagnostic test on the system. Then they act like fixing it for a payment to repair or install a certain tool in your computer.
- Pop up Warnings — Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.
- Online advertisement — Tech support scammers try to get their websites to show up in online search results for tech support. Or they might run their own ads online. The scammers are hoping you’ll call the phone number to get help.
How to Avoid Tech Scams
If you think there may be a problem with your computer, update your computer’s security software and run a scan.
If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.