CIOReview On Scams — How To Avoid Tech Support Scams

Jack Mathew
5 min readJan 28, 2020


CIOReview scams

CIOReview discusses how we can avoid tech support scams. Tech support is very common and easily these scammers try to attack you through phone and get your personal information. It is always good to know the types of scams and how to avoid them. We need to be proactive and know what to do when we are under attack of these scammers. CIOReview — scams is just to educate people on what is happening around the web. According to CIOReview scams are something that can happen with anyone using the web.

How To Avoid Tech Support Scams — CIOReview

A tech support scam may be a sort of fraud gaining momentum on the web. The scam implements social engineering and fear tactics so as to urge the victim to require the bait.

There are three main ways this scam is executed: via cold calls, pop-up messages, and incorrect program results on a Mac OS or Windows computer.

Cold calls and faux phone calls
Technical support scammer cold calls are when a private calls the target, claiming to be from tech support at a reputable company and stating they need found malware on the target’s computer.

The scammer will then attempt to get the user to put in a kind of remote access desktop software under the pretext of helping to get rid of the infestation. this is able to allow the attacker access to the target’s computer so as to put in real malware. It is often difficult to prevent scammers with security software once you grant remote access.

In addition to attempting to put in malware on the target’s machine, these scammers will often invite a fee via cryptocurrency or Mastercard to repair the difficulty. That’s a method they will steal financial information.


Pop-up warnings
Tech support pop-up warnings occur when a user is browsing the web. Usually, the target is viewing an internet site that contains links to related content and, when the user clicks on one among those links, it’ll redirect them to an internet site hosting the pop-ups. These pop-ups are often terribly intrusive, making it difficult for the user to shut the window.

The pop-ups will then display a message stating that the pc is infected with malware and offer a telephone number for help with removing the malware. Often, these pop-ups will appear as if they are available from a legitimate source, including some claiming to be associated with Norton products. Tech support scammers can have many tricks up their sleeves.

Advertising paid search, confusing search results
Fraudulent companies frequently use paid search to advertise their support services. Here’s an example of how a scam might unfold.

The Microsoft tech support scam
Scammers wish to cash in of name recognition, pretending to represent well-known software companies such as Microsoft or Apple. With the Microsoft tech support scam, a fake representative will call you, even spoofing the caller ID so it’s just like the call really is coming from the software giant.

The scammer will walk you through the method of putting in applications that allow remote access to your computer. Or, the scammer may initiate contact by displaying fake pop-up messages on your screen that trick you into calling a fraudulent ‘support’ hotline.

With both scams, the goal is to urge you to pay, within the sort of a one-time fee or subscription, to repair the matter.

If someone claiming to be a representative calls you, hang up. Microsoft doesn’t initiate contact via phone or email messages to repair your computer issues. Microsoft also never includes phone numbers on its error and warning messages.

In fact, communication always has got to be initiated by you. Visit Microsoft’s official website and follow prompts to urge help if you’re having device problems and to report scams.

When you download software, confirm it’s only from official vendor websites or the Microsoft Store. Software from third-party sites may are modified to support scam malware and other threats.

Technical support scam motivation
The common motives behind these tech support scams are to extort the victim to realize money also as installing malware like keyloggers or backdoor Trojans so as to realize access to non-public information.

How to identify and avoid pop-up and cold-calling tech support scams
Here are some tips which will help.

Examine the message closely — search for obvious signs which could indicate fraud or deception, like poor spelling and bad grammar, unprofessional imagery, and language that makes a way of urgency.

You can also do an online look for the telephone number or business name that’s listed within the pop-up to verify its legitimacy.

There are many websites where people report scammers. If it’s a scam, there’ll likely be an abundance of search results, often on the primary page of the search, that clearly means the scammer.

Cold-call telephone scams
You will never receive an unsolicited call from Norton Support to repair issues together with your computer for money. you’ll only receive a call if you request it.

Most importantly, official Norton Support is usually liberal to current subscribers.

If you are doing happen to urge a pop-up on your computer from a politician Norton product, it’s going to appear as if the examples below, counting on what product you’ll have. confine mind that when the software detects a threat, it’ll never ask you to call support via a toll-free number.

What to try to if you’ve been scammed
Change your passwords: to your computer, to financial institutions, to your Norton Account and to the other password-protected websites that you simply visit.
Run a Full System Scan for viruses on your computer.
Contact your bank to report that there has been fraud performed on your account.
Download and run Norton Power Eraser, a free virus and malware removal tool which uses a more intensive method to scan your computer to detect more complex threats than what some traditional antivirus programs can detect.