AI or RPA: Which can Bring New Business Era? — By CIOReview
The fascinating words of Artificial Intelligence (AI) and Robotic Process Automation (RPA) are making headway across all industrial sectors. Consider that an estimated fifth of companies in many countries has adopted Robotic Process Automation (RPA), yet many companies regard this as Artificial Intelligence (AI) technology. As it stands, two major technology factions, notably RPA and AI, are competing. Your business may be at the cusp of an innovative technology breakthrough, but is it RPA or AI?
If a business notably understands the worth of each technology, then it will become easier to identify which technology can be beneficial in creating a new revenue stream.
What are the reasons to consider AI for business?
AI is the most exciting technological innovations and trumping on other technologies in business space. It is considered mainstream for improving all business activities including interactive chatbots to answer questions and queries from customers, scheduling events, leading content generation tools and checking.
As machine learning has derived from AI, it is gearing towards overhauling the errors in a company through fact-checking and error checking. While AI technology costs more compared to RPA, it is highly effective at performing redundant tasks.
Primary reasons to consider RPA for business
RPA technology is perceived as a potential competitor with respect to AI as it helps more efficiently while processing repetitive tasks. As the RPA system is reliant on the user interface, it can interact like humans through its associated hardware. These robots imitate human behavior by performing repetitive and mundane tasks like filling out electronic forms, entering data, opening emails, and attachments, etc.
Indeed, many business sectors are seriously considering Robotic Process Automation, and they range from transportation companies to energy providers and utilities, finance, and banking, government, and retail operations.
If necessary, RPA and AI technology can work in unison. However, RPA technology will be sufficient for many businesses in many aspects, and we can’t say AI is not required. As the complexity of operations increases, most probably RPA will infuse with AI to enlighten the benefits for business in creating a better customer experience
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